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Encrypted and preconfigured vnc
This looks very interesting for customer support. I have to look into this more. It seems it would make it possible for a customer to show exactly what teh problem is that they have. It does rely on the customer being able to download and run an executable though.
UltraVNC SC is a mini (166k) UltraVNC Server that can be customized and preconfigured for download by a Customer. UltraVNC SC does not require installation and does not make use of the registry. The customer only have to download the little executable and Click to make a connection. The connection is initiated by the server, to allow easy access thru customers firewall.
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